When purchasing a product through the Site, you agree to the payment of the purchase price listed on the Site for the Product (the ‘Purchase Price’).
Payment of the Purchase Price may be made through a Payment Gateway Provider such as Stripe, PayPal, and Apple Pay. In purchasing a product through the Site, you warrant and represent that you agree to be bound by the applicable Terms and Conditions, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Provider.
Once the purchase is completed, you will be issued with a receipt to confirm that the payment has been received and we may record your purchase details for future use.
Refund and returns
Digital Products
Due to the nature of digital content, all purchases of digital products, courses and memberships from our Site are final and non-refundable.
Products/Physical Items
If you are not pleased with your purchase, we may, at our sole discretion, refund the Purchase Price minus shipping costs within thirty (30) days. Please note national consumer legislation may require you to provide refunds. If in doubt, keep thirty (30) days of your purchase provided that
- the item is in its original packaging, including instruction manuals and all accessories;
- the item is unworn, unopened, unused and in its original condition;
- receipt or alternative proof of purchase are produced.
You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the refund claim.
If you wish to request a refund or a replacement, you must provide your receipt or alternative proof of purchase and the reason for your request within thirty (30) days by email at hello@thechestnutbakery.com.
Where the refund or replacement request is accepted, we will provide you with instructions on how to return the item in a timely manner.
When issuing a refund, if the item was purchased using a particular payment method you will be refunded using the same payment method in reverse.
Please allow 10 business days for the funds to be transferred.
You acknowledge and agree that we may use third party delivery companies and that we are not the provider of the delivery.
In the event that an item is lost or damaged in the course of the delivery, you shall contact the delivery service provider to request a refund or make a claim.
